Frequently Asked Questions

Everything you need to know about your next one-of-a-kind device.

What makes your smartphones unique compared to standard models?

We specialize in limited-edition finishes, custom hardware modifications, and exclusive designer collaborations that you won't find in big-box retail stores.

Are these phones unlocked and compatible with my carrier?

Yes, all our devices are sold factory unlocked and support global GSM/LTE/5G bands, ensuring they work seamlessly with all major network providers worldwide.

How long does shipping take for custom-built devices?

Due to the artisanal nature of our unique builds, please allow 3-5 business days for processing. Standard shipping typically takes 5-7 business days depending on your location.

What kind of warranty is provided with my purchase?

Every smartphone comes with a comprehensive 12-month warranty covering hardware defects and technical malfunctions, giving you peace of mind with your premium investment.

Can I return my device if it's not the right fit for me?

We offer a 14-day return policy for devices in their original, pristine condition. Please note that custom-engraved items may be subject to a restocking fee.

Do you offer international shipping?

Absolutely. We ship to over 150 countries using secure, insured couriers to ensure your unique device arrives safely at your doorstep no matter where you are.